However, if an informal attempt at resolution fails, a member may choose to initiate the member grievance procedure. For the member grievance procedure to work, all parties must want it to work; its success is beneficial to all parties involved and ultimately the overall Girl Scout experience of the girls.
As stated earlier, GSWISE encourages members to work through these differences with the assistance of the Grievance Resolution Tip Sheet while incorporating the Girl Scout Promise and Law. Whenever possible, GSWISE strives to resolve problems informally and through open communication.
Please refer to the Girl Scout Grievance Resolution Tip Sheet for ideas to help you resolve this situation with the other party. You can find that information in the Girl Scout Grievance Procedure Booklet.
Please Contact Customer Care
If you are submitting this form because of a serious, urgent, safety concern, please call Customer Care and let them know that you have a safety concern and give a brief description. They will direct you to someone who can help.
If the safety concern is something that can wait to be addressed, please continue with the submission of this form by clicking "Next". An example of something that can wait would be something that happened at a troop meeting, but the troop won't meet for another several weeks.
GSWISE appreciates all of our members, and our staff appreciates your willingness to make an attempt to resolve this situation without the need to initiate the formal grievance procedure.
Once you have made an attempt to resolve the issue, if you are still not able to resolve the issue between the parties, please feel free to come back and submit this form.
Girl Scout Promise
On my honor, I will try:
To serve God* and my country,
To help people at all times,
And to live by the Girl Scout Law.
*Members may substitute for the word God in accordance with their own spiritual beliefs.
Girl Scout Law
I will do my best to be
honest and fair,
friendly and helpful,
considerate and caring,
courageous and strong,
responsible for what I say and do,
respect myself and others,
use resources wisely,
make the world a better place, and
be a sister to every Girl Scout.
After submission of this form, please allow 2-3 business days for the Volunteer Relations Specialist to contact you.